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Frequently asked questions
01. What is your refund policy?
Since all our products are made to order and customized, we do not offer refunds once an order is placed. However, if there’s an issue with your order—like a production error or damaged item—please contact us within 7 days of delivery, and we’ll make it right.
02. What happens if I do not pay?
Your order will not be processed or produced until payment is received. Once payment is completed, we’ll start working on your kit or apparel right away.
03. Can I cancel or change my order after placing it?
Because we start production shortly after receiving your order, cancellations or changes are only possible within the first 12 hours. Please contact us as soon as possible if you need to make any changes.
04. Do you accept returns or exchanges?
We do not accept returns or exchanges on custom or semi-custom products unless there is a production error or defect. Please review all details carefully before placing your order.
05. What if my order arrives damaged or incorrect?
If your order arrives damaged or with a mistake on our end, please contact us within 7 days of receiving the item. We’ll work quickly to resolve the issue and provide a replacement if needed.
01. Which payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options depending on your location. All payments are processed securely.
02. Can I pay later or in installments?
At the moment, we do not offer pay-later or installment options. Full payment is required to begin production.
03. Is my payment information secure?
Yes, we use encrypted and secure payment gateways to protect your payment information at all times.
04. Do you offer discount codes or gift cards?
Yes, we offer gift cards and occasionally run discount promotions. Gift cards can be purchased directly from our store and used at checkout.
05. Can I get an invoice for my order?
Absolutely. Your invoice will be automatically emailed to you after your purchase is confirmed.
01. What are your general terms and conditions?
Our full terms and conditions can be found on our website. They cover details on orders, payments, returns, and your responsibilities as a customer.
02. Do you offer warranties on your products?
We guarantee that our products will arrive as described and free from defects. However, we do not offer long-term warranties on wear and tear from usage.
03. Are there any usage rights for the designs you create?
All designs remain the intellectual property of PMX Graphics. Customers may not reproduce or sell our designs without permission.
04. What happens if I violate your terms?
Violation of our terms may result in canceled orders, restricted access, or further legal action depending on the severity.
05. Where can I read the full terms and conditions?
You can view our full terms and conditions via the link at the bottom of our website under “Terms & Conditions”.
01. How do I create an account?
Click on the account icon at the top of our site and follow the steps to sign up using your email address.
02. I forgot my password—what do I do?
Click “Forgot Password” on the login page, and follow the instructions to reset it via email.
03. Can I track my orders through my account?
Yes, once logged in you can view your order history and track current orders from your account dashboard.
04. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account makes it easier to manage your orders and preferences.
05. How do I update my account information?
Log in to your account, go to your profile settings, and update your personal details as needed.
01. Do you ship internationally?
Yes, we ship worldwide. Whether you’re in Europe, the US, Australia, or beyond—your order can reach you.
02. In How long does delivery take?
Delivery times vary by country, but typically range from 5 to 15 business days after production.
03. How can I track my order?
Once your order ships, you’ll receive a tracking number by email to follow your package’s journey.
04. What are the shipping costs?
Shipping costs depend on your location and will be calculated at checkout before payment.
05. What should I do if my package hasn’t arrived?
If your package is delayed, please check the tracking link first. If it’s been over 15 business days, contact our support team and we’ll help you out.